Customer success platform expertise, on flexible terms
Atomify is led by Auste Foster — the first member of Gainsight's EMEA Professional Services team and a former Senior Solutions Architect at Gainsight. We help Customer Success teams design, launch, and run their customer success platform (CSP), whether that is Gainsight, Planhat or another CSP, without the overhead of a traditional consultancy.
Prefer email? Reach us at info@atomify.euBy the numbers
Years in CS technology
10+
Designing, configuring and servicing CS & CX platforms
Client NPS
100
Every client to date is a promoter
Gainsight EMEA Professional Services
First
Opened and led Gainsight's EMEA PS department
Continents served
3
Europe, US and APAC
CS platform projects delivered
60+
End-to-end implementations, admin, optimisation
Architect-led engagements
Always
No juniors leading your platform
Trusted by
Staffbase · Marcura · Sendcloud · Ideagen · Mabl · John Wiley · Air · Acronis · Blue Yonder · Checkmarx · Learning Pool ·
Staffbase · Marcura · Sendcloud · Ideagen · Mabl · John Wiley · Air · Acronis · Blue Yonder · Checkmarx · Learning Pool ·
The Atomify difference
Flexible by Design
Monthly subscription or fixed-fee. 30-day cancellation. No minimum or maximum hours. You get the model that fits your business, not ours.
Senior by Default
Every engagement is led by a senior solutions architect with 60+ platform projects behind her. When the work calls for it, we bring in specialists from our trusted network — including HubSpot, Salesforce, and Planhat experts so you get the right person, never juniors leading on your platform.
Fast to Start
Almost all engagements start within 2 weeks. No multi-month statements of work, no 6-week onboarding overhead.
Solutions calibrated for you
Atomify offers CSP implementation and managed services, taking tech strategy and hands-on configuration off your hands. We’ve seen hundreds of use cases, and know just the right approach for your business structure, processes, and goals. Like atoms fusing to create stars, we close the gap between your Customer Success strategy and flawless software execution.
We also offer churn prediction and health score modelling - no CSP needed!
We can help you:
Strategic CSP roadmap - turn your CSP contract into launches
Plan and execute CSP launches
Implement your CSP: Gainsight (CS, PX, Staircase AI), Planhat and more
Design CS workflows in your CS platform: tasks, alerts and playbooks
Upskill and train CS Ops
Remodel health scores
Deploy digital journeys
Set up multi-product and account hierarchy models
Build APIs for data ingestion
Adjust data integrations
Analyse your data to predict churn
… and more
Gliding through complexity together
At Atomify we aim to cultivate relationships built on trust and shared goals. We engage in meaningful conversations to deeply understand your CS universe, so that we can pilot your system and smoothly chart your course.
We uphold exceptional standards, which is reflected in our premium-quality service and our reliably outstanding client results. If you navigate with us, we’ll make your tech easier.
A telescope on our impact
“Atomify has consistently challenged our thinking, guided us in the right direction, and delivered results with efficiency. Auste’s ability to work independently with minimal resources, combined with her attention to detail, organisation, and structured approach, has been truly impressive. Plus she's a pleasure to work with!”
- Mollie Luckhurst, Global Director CS Programs at Staffbase
“For teams unable to have their own CS Ops, or who are early in their Gainsight journey, Atomify is a great option. More than just executing on requests, the Atomify team provides guidance on options, best practice tips ‘n’ tricks, and training for greater self-sufficiency.”
- Emma Wilson, SVP Strategic Customer Partnerships at Marcura
Frequently Asked Questions
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We help customer success teams get full value from their customer success platform (CSP). We implement, administer and optimise platforms such as Gainsight and Planhat, design health scores and customer journeys, and train CS teams to run the platform themselves. Every engagement is architect-led, on monthly or fixed-fee terms with 30-day cancellation.
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Most of our work is on Gainsight, Planhat and the tools connected to them, including Salesforce, HubSpot and ticketing systems. When a project needs deep expertise in another platform, we bring in a specialist from our trusted network. Our health score modelling works with any CSP, and you can start it before choosing one.
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Auste Foster, our founder, scopes and leads every engagement. She was the first member of Gainsight's EMEA Professional Services team and later a Senior Solutions Architect there, after working in Professional Services at Medallia. The person who scopes your project is the person who delivers it, with 60+ platform projects behind her.
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We start with a short review of how your team works today and what the platform already holds. Then we pick the handful of use cases that matter for the next two quarters, configure those first and park the rest. Adoption grows when the platform saves your CSMs time every single day.
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Admin-as-a-service means an experienced external admin runs your CS platform day to day: configuration, rules, data integrations, reports and user support. It suits teams with no dedicated admin, or with a part-time one. You get senior expertise for exactly the hours you need, and you can scale up or down each month.
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You choose a monthly subscription or a fixed-fee project. Either can be cancelled with 30 days' notice, and there are no minimum or maximum hours. Some clients work with us four days a week; others book five hours one month and pause the next. Almost all engagements start within two weeks.
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Yes. Our Atomic X service analyses your customer data with statistical models and AI to find the signals that correlate with churn and renewal. You receive a clear report and a data-driven health score model, which we can then configure in your CS platform. This works with any CSP, or before you have one.
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It depends on how much change is ahead of you. A full-time hire makes sense once there is a steady roadmap of work and someone senior to guide it. Before that point, many teams use us to build the foundations, train the team and shape the role they will eventually hire for.
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Scope and data drive the timeline, and almost every engagement starts within two weeks. For example, Marcura's multi-product setup went live within two months. We agree a phased roadmap at the start, so your team sees the first use cases live early and builds confidence as the rest follow.
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Yes. Having worked inside dozens of CS platform instances, we can help you define requirements, compare options and plan a migration. We recommend what fits your team, data and budget. Sometimes that is a new platform, and often it is getting far more from the one you already own.