Our Solutions

Whether you’re looking for support with your Customer Success technology or just want to analyse your data to identify key customer churn indicators, Atomify can help. Discover our Atomic solutions below. 

Atomic Wins

Atomic X

Exploring your data using statistical models and AI to correlate customer signals with churn - build your health score model with no CSP needed!

Our cosmic core. Gainsight and CSP managed services, helping you derive full value from your Customer Success Platform.

Atomic Wins

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Did you know that you can launch more than 90 use cases on Gainsight? There’s a huge amount of value in that five/six-figure investment, but have you truly explored the limitless expanse of potential offered by your Customer Success Platform?

At Atomify, we understand that to unlock your CSP’s full promise, it needs to be expertly set up and individually fine-tuned, taking into account elements like your CS maturity, data cleanliness, processes, people set-up, and more. We also know that many of our clients are overwhelmed by the sheer amount of possibilities CSPs offer, and often don’t have the time, resources, or skill set to effectively prioritise, implement, admin, and scale the technology. 

That’s where we take over the controls, so that you can breathe easy.

How we work

All CSP services provided by Atomify follow our Atomic Wins model, which is rooted in unrivalled flexibility. You’ll discuss your needs to determine the required level of service and resource commitment, before receiving an all-inclusive package quote.

Atomic Wins offers:

  • Premium access to a team of Architects-as-a-Service

  • A flexible monthly subscription or fixed-fee contract

  • Anytime cancellation with 30 days notice 

  • No restrictions on minimum or maximum hours

  • Everything included at a single, transparent price

Gainsight services

Atomify is an official Gainsight Partner and is led by Auste - a former Senior Solutions Architect at Gainsight. 

Whether it's your first day post-implementation or you're a seasoned Gainsight user, we will steer you towards a smooth system adoption, assist you in launching new features, and work to streamline your platform, ensuring it’s helping you achieve goals such as Net Retention Rate, Gross Retention Rate, NPS, CSAT, account ratio, and more. 

Although all of our packages are fully tailor-made, below are a few common examples for businesses looking to engage with us.

~2-3 days/ week

Atomify Commit-ment

~4-5 days/ week

Configuration of prioritised assets (dashboard, connectors, relationships, etc.)

Troubleshooting of issues.

Example Work per Week

Anything and everything Gainsight related.

A cup of tea and a foot rub on request!

Mega Wins

Core Wins

You need full-on support for your Gainsight Ecosystem (including data integration, configuration, training, project and task planning).

Your Profile

You either do not have a Gainsight Admin, or you just have a part-time Admin, and want to swiftly launch new use cases with the help of an experienced resource.

Other CSP services

Our skills are easily transferable to other customer success software. Get in touch and we’ll explore how we can help you in your journey! 

Atomic X

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Are you trying to design your customer health score but still feel as though something isn’t quite right? Are you applying generic health score best practices but finding they don’t quite fit your customer base? 

We take the guess work our of your hands and analyse your data using statistical models and AI to uncover correlations between customer signals and churn. Some call it Churn Prediction, some Renewal Likelihood, and others Health Score. We call it Atomic X — because without it, it’s like you’re flying blind through space, running a Customer Success department and serving clients based on hunches and guesses. 

Once you have your tailored health score model, you can embark on a quest to find the right CSP for your business and seamlessly integrate it into your chosen tool.

How we work

You give us the inputs, and we deliver clear, data-driven outputs. The real answers lie in the details, in the thousands of rows of data — just like with stars in the universe.

Atomic X offers:

  • A flexible, project-based service

  • No requirement on having a Customer Success Platform

  • An expert-led deep-dive into your data (which we can either extract from your database or receive as files), applying statistical models and AI to correlate your inputs with customer churn and renewals

  • A comprehensive report outlining what data attributes correlate the most with your customer churn and a designed data-driven health score model